Rug Solid Terms and Conditions of Use
When you buy from Rug Solid, you accept the following terms:
All orders to AT, BE, CH, DE, ES, FI, FR, GB, IT, NL, NO and SE are eligible for free shipping with UPS. For other countries the shipping price is calculated at checkout.
Right of withdrawal
RUG SOLID offer 14 days to cancel from the day you receive the goods. If you choose to cancel a purchase, simply return the item in the same condition, and appropriate sound packaging as when you received it. All original packaging must be attached to the product as it is considered part of the product. If any product packaging is removed, the rug is considered used and the right of withdrawal is no longer applicable. If the product has been used, but otherwise comply with the 14-day period, it can still be returned. RUG SOLID will then in each individual case assess the impairment on the item and make a partial refund.
When merchandise is received and approved, the purchase price is refunded to your credit card / credit card within a few days. We cover the cost of return if the item is damaged. If the item is returned without a complaint the return freight cost is subtracted from the payment refund. It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
A purchase can also be undone by denying receipt of the goods or by transferring the product to the packet distributor. Note that we do not receive packages sent by fax. COD.
RUG SOLID offers 24-month warranty under the Sale of Goods Act for shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence or tampering. Complaints about defects must be notified to RUG SOLID within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.
In connection with complaints, RUG SOLID will reimburse reasonable return costs. Remember to get a receipt for shipment, so that we can reimburse your shipping costs. Note that we do not receive packages sent by fax. COD.
It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "Procedure".
Reversal of a purchase or complaints:
- Send a message through our contact formula where you state: Invoice number and reason for the return.
- Pack the item in a protective packaging, write your name and address clearly and enclose a copy of your invoice or order confirmation, so we can identify the package and provide you with the best service possible.
- Send the package to: RUG SOLID, Telehøjen 6, 5220 Odense SØ, Denmark
We accept payment by the following credit cards: Visa, Visa Electron, MasterCard, Maestro, PayPal, JCB, Diners and American Express.
All purchases made within the European Union are subject to 25% VAT according to Danish law. All prices displayed on rugsolid.com are including VAT for customers in EU and excluding VAT for customers outside EU.
Rug Solid encrypts all information on rugsolid.com with the SSL (Secure Socket Layer) protocol. This means that neither Rug Solid nor unauthorized read your card number or other information during the transaction and thus it is safe to shop with us.
When you complete an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no deductible in the event that your card is misused in Rug Solid's shop when we use SSL.
Your personal contact information is stored in our customer database for later reference when you are shopping at rugsolid.com. Your personal contact information is only shared with our shipping and logistics partners to be able to ship your purchased products to you.
Your information is kept as long as necessary according to Danish law, after which they will be deleted. As registrant, you always have the right to send us objections regarding your registration. You also have the right to get insight into which information is registered about you. You have these rights according to theGeneral Data Protection Regulation (GDPR). Inquiry in this regard can be sent to email@example.com
By using rugsolid.com you agree that we process your personal information in accordance with our data policy set out here. We are aware of the need for appropriate protection and proper processing of your personal information.
When choosing sustainable packaging from RePack
Rug Solid discloses to Plan B From Outer Space Ltd. the data necessary for the processing and invoicing of the order. The customers’ data is recorded in the RePack customer register, the data included in which is used for the processing and follow-up of the order, the delivery of the voucher and the care and maintenance of the customer relationship.
Plan B processes the customer’s personal data in accordance with the laws relating to data protection applicable in Finland. Plan B does not sell, distribute or rent the data to third parties. Plan B does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or possible debt collection measures. Plan B retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice.
The customer has the right to review, rectify or erase the data on him/her from the customer register. For this purpose, please make a request in writing to the address firstname.lastname@example.org. The description of the data file is available at the Plan B web site at the address http://www.originalrepack.com. Access to the register is prohibited from persons other than those employed by Plan B or Rug Solid.
In case of reimbursement please note that it can take up to 10 business days for the funds to reach your account.
Reservations for price errors and sold out items
We make reservations for typos, price errors and omissions excepted. Should your order be affected, you will automatically be contacted by one of our staff within 24 hours on weekdays