All orders to AT, BE, CH, DE, ES, FI, FR, GB, IT, NL, NO and SE are eligible for free shipping with UPS. Note that free shipping is added in the "Payment" step in the purchase process.
Rug Solid offer 30 days to cancel from the day you receive the goods. This period is extended to January 31st 2021 if you placed your order between November 25 2020 and December 31st 2020. If you choose to cancel a purchase, simply return the item in the same condition, and appropriate sound packaging as when you received it. If the product hang-tag is removed, the rug is considered used and the right of withdrawal is no longer applicable. If the product has been used, but otherwise comply with the 30-day period, it can still be returned. Rug Solid will then in each individual case assess the impairment on the item and make a partial refund.
When merchandise is received and approved, the purchase price is refunded to your credit card / credit card within a few days. We cover the cost of return if the item is damaged. If the item is returned without a complaint the return freight cost is subtracted from the payment refund. It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "The Procedure".
A purchase can also be undone by denying receipt of the goods or by transferring the product to the packet distributor. Note that we do not receive packages sent by fax. COD.
Rug Solid offers 24-month warranty under the Sale of Goods Act for shortcomings identified during its normal use. The warranty does not cover defects or damages directly or indirectly caused by improper handling, poor maintenance, violence or tampering. Complaints about defects must be notified to Rug Solid within a reasonable time after the fault or defect was discovered or should have been discovered. If a complaint is within two months after the defect is discovered, the complaint will always be timely.
In connection with complaints, Rug Solid will reimburse reasonable return costs. Remember to get a receipt for shipment, so that we can reimburse your shipping costs. Note that we do not receive packages sent by fax. COD.
It is important that you follow our instructions so that we can expedite your case as soon as possible. Read more under "The Procedure".
Reversal of a purchase or complaints: