Not sure if the color or material of the rug fits your interior design. No problem. You always get free shipping on orders over 135 € within europe and 30 days to return it, if you change your mind.
Rug Solid offer 30 days to cancel from the day you receive the goods. If you choose to cancel a purchase, simply return the item in the same condition, and appropriate sound packaging as when you received it. If the product hang-tag is removed, the rug is considered used and the right of withdrawal is no longer applicable.
If the product has been used, but otherwise comply with the 30-day period, it can still be returned. Rug Solid will then in each individual case assess the impairment on the item and make a partial refund.
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Nyt website - 10% på alt til og med i dag
Nyt website - 10% på alt til og med i dag
Vi er super stolte over endelig at have vores nye website i luften, og derfor har vi 10% rabat på alle produkter på siden, til og med søndag d. 22. marts.
Det nye website danner fundamentet for vores ambition om at lave verdens bedste onlineoplevelse inden for tæpper. Har du eksempelvis prøvet vores AR-funktion, hvor du kan se vores tæpper i shoppen i dit hjem gennem din iPhone?
Vi er allerede kommet et godt stykke, men hold øje på siden, for den vil konstant blive forbedret.
We would never use any harmful chemicals in our production. We only use reactive and disperse dyes which are azo-free and non-toxic. Furthermore, our Global Recycled Standard certification ensures good working conditions, in terms of wage, working hours, health and safety and ensures that no child labour is used in production.
Can I order a custom sized rug?
Unfortunately, it is not possible to order our rugs in custom sizes.
My rug smells, what do I do?
Due to the differences in temperature occurring under shipment, your rug may release some of its natural and non-harmful odours when taken out of the bag. In such case please air the rug outside.
My cotton rug is crooked, what do I do?
Some cotton rugs may not be perfectly straight out of the bag due to the differences in temperature occurring under shipment. This is easily fixed by soaking the cotton rug in water, stretching it and leaving it to dry on a flat surface.
How do I clean my rug?
Cleaning instructions for all of our rugs can be found here.
The size of my rug is not as specified. What do I do?
Every single rug we craft is handwoven and unique in its own way. Therefore we can only guarantee that the rugs are within a 5% tolerance of the stated size. If you rug does not fall within the tolerance please contact us.
